Choose Mystery Shopping Companies Wisely...
When starting out as a mystery shopper, it might seem like you are trying to find a needle in a haystack when looking for companies to sign up with. But as you get more experience and discover where to look you can quickly become overwhelmed with so many choices...
- Which company is legitimate?
- Where do you sign up?
- Will they offer jobs in you area?
Let me help you clear things up, first of all I would recommend that you look for companies that proudly display the MSPA logo. (this should be easy to find, usually at the bottom of the page) I would also look for companies that are registered with the Better Business Bureau (also know as the BBB). If you want to get more information go to their site at http://welcome.bbb.org
Here's what the BBB requires from a company the desires to sign up with their program:
“If a business has been accredited by the BBB, it means the BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by the BBB, or that the BBB has made a determination as to the business’ product quality or competency in performing services. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.” Excerpt from www.us.bbb.org
I hope you can now see why I recommend that you look for companies that hold themselves to a higher standard of customer service.
And here's what the MSPA requires from companies before they are allowed to join:
Taken from ethics statement...
“MSPA member companies do not charge shoppers to apply with our companies. Over the last several years, there are more and more non-MSPA companies on the Internet who charge incoming applicants a fee to apply at their websites. In many cases, the fee simply entitles the applicant to gain access to the websites of other mystery shopping companies. There is a wealth of free information available on mystery shopping at www.mysteryshop.org. Our site lists hundreds of shopping companies where you can apply for free. As a member of MSPA, our companies are not allowed to charge shoppers any fees.
There are many non-MSPA companies that charge a fee and promise to share your name with mystery shopping companies around the country and/or find you work. This is not required but should you choose one of these companies, be sure there is a sound refund policy in place should you be unhappy with the results.”
Excerpt from www.mysteryshop.org/ethics/
I get asked all the time if you should have to pay to join a mystery shopper company. I highlighted a passage from the ethics statement from the MSPA above. This should answer that question.
Take this information into consideration when signing up with your next mystery shopping network.